Return Policy
You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges.
In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in good condition to qualify for a full refund.
Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
Tspond will not be responsible for insufficient addresses, packages returned to sender or lost/stolen packages.
Returns may only be shipped directly to the Tspond.com warehouse. We do not accept online returns to our Tspond locations at this time. Please include your original packing slip with your return or include the following information with your return.
- Full name:
- Street Address:
- City:
- State:
- Zip Code:
- Country:
- Phone Number:
- E-mail Address:
- Original order confirmation no. or invoice no.:
- Reason for return:
Returns will be processed and refunds will be issued within 1-2 weeks of receipt.
EXCHANGE POLICY - In-Store Purchases
Your satisfaction is our top priority. Tspond will gladly exchange or issue you a merchandise credit for the amount of your purchase.
The merchandise must be returned to one of our stores within 30 days of being purchased and be unopened\unused with the original receipt.